Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase. We accept returns for both defective and non-defective products within 30 days from the date of delivery. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a return or refund.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unaltered, and in the original condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or your original order number must be provided.

How to Request a Return

To initiate a return, please follow these steps:

1. Send an email to our support team at qrsortable@gmail.com with the subject line "Return Request - [Your Order Number]".
2. Include details about the product you wish to return and the reason for the return (please attach photos if the item is damaged or defective).
3. Our support team will review your request and provide return authorization instructions and the return shipping address.

Return Shipping

Return shipping responsibility depends on the nature of the return:

• Non-Defective Items: For standard returns (such as change of mind or preference), customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
• Defective, Damaged, or Incorrect Items: If you received a defective, damaged, or incorrect item, the seller will cover all return shipping costs. We will provide a pre-paid return shipping label.

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund based on item condition.

If approved, your refund will be issued directly to your original method of payment.

Refund Processing Time

Approved refunds are processed within 5 business days after the returned item is received and inspected. Depending on your financial institution or card issuer, it may take additional business days for the credit to officially post to your account statement.

Exchanges

We accept exchanges specifically for defective, damaged, or incorrectly shipped items. If you need to exchange an item for the same product, contact us at qrsortable@gmail.com within 7 days of delivery, and we will arrange a prompt replacement at no additional cost to you.

Non-Returnable Items

Certain types of items cannot be returned for a refund or exchange:

• Customized or personalized products.
• Digital products and downloadable content.
• Gift cards and promotional vouchers.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, you must report it to us within 7 days of delivery. Please email qrsortable@gmail.com with your order number and photos of the item and packaging so we can resolve the issue immediately.